Privacy Policy
Who We Are
PowerPlus Energy is an Australian energy storage manufacturer. Our website address is: https://www.powerplus-energy.com.au
We are committed to protecting your privacy and handling your personal information in accordance with Australian privacy laws.
What Information We Collect
We may collect personal information when you:
- Submit a contact or enquiry form
- Register a warranty
- Download technical documents
- Subscribe to updates or marketing communications
- Engage with our website
This information may include your name, email address, phone number, company details, installation address, product details and usage data.
We may also collect technical data such as IP address, browser type and device information to improve website performance and security.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
An anonymised string created from your email address may be provided to the Gravatar service. The Gravatar privacy policy is available at: https://automattic.com/privacy/
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from images.
Cookies
Our website uses cookies to enhance your experience.
- Cookies may store your preferences for future visits
- Login cookies help manage access to secure areas
- Temporary cookies may be used to test browser compatibility
You can choose to disable cookies through your browser settings, however this may affect website functionality.
Embedded content from other websites
Articles or pages on this site may include embedded content such as videos, images or documents.
Embedded content behaves as if you have visited the external website directly. These sites may collect data, use cookies and track your interaction.
How We Use Your Information
We use your information to:
- Respond to enquiries and provide support
- Process warranty registrations and service requests
- Connect you with installers or distributors
- Improve our products, services and website
- Provide relevant updates, technical information and marketing communications
We do not sell your personal information.
Who We Share Your Data With
We may share your information with:
- Authorised installers and distributors
- Service providers supporting website, CRM or communications systems
- Regulatory bodies where required
If you request a password reset, your IP address may be included in the reset email.
How Long We Retain Your Data
We retain personal information only as long as necessary for:
- Providing services and support
- Warranty and compliance obligations
- Legal and administrative requirements
Comments and related metadata may be retained indefinitely to improve moderation processes.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal obligations
To make a request, please contact us using the details below.
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Some data may be processed or stored using secure cloud services, including Australian-based infrastructure where applicable.
Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.
This includes secure systems, controlled access and ongoing monitoring.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
PowerPlus Energy
Email: info@powerplus-energy.com.au
Phone: +61 3 8797 5557