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As an Australian manufacturer with a strong foundation in supporting remote, off-grid communities, we understand energy independence isn’t just a goal it’s becoming a necessity. We’ve spent years building innovative, reliable solutions for isolated users where grid connection wasn’t an option, and in doing so, earned a reputation as leaders in the off-grid sector. That same knowledge, engineering expertise, and commitment to independence now guides our move into residential, on-grid storage, an area that’s increasingly vital for Australia’s energy future.
A key feature of our customer experience transformation is the PowerPlus Energy App. In a world where flexibility and real-time visibility are now the norm, our app was developed to serve the three key audiences in the energy journey: installers, end users, and our internal support teams. From remote commissioning and live monitoring to AI-driven performance insights the app was purpose-built in response to the specific needs voiced by each group.
The Whispr and our app are a direct result of this evolution, combining off-grid resilience with on-grid simplicity and the features our customers told us they needed. We broadened our support and reach to better serve energy users across the country by actively listening to real feedback from installers, distributors, and technical partners. The message was clear: customers wanted less complexity, less clutter, better visibility, and more confidence on site. Every detail of the Whispr reflects these insights, with product development guided by the needs of those who use and install our systems every day.
Our latest innovation, the Whispr, is a CEC-listed, Australian-designed and supported battery system purpose-built to simplify energy storage for homeowners and streamline installation for solar professionals.
With the Whispr, we reimagined what the customer experience in energy storage could be. This true all-in-one solution combines a high-efficiency smart hybrid inverter in a fully integrated, pre-engineered system. No additional gateway is required for backup functionality, reducing install time, simplifying commissioning, and minimising points of failure.
Our system is designed for quick deployment and installer flexibility, with stackable architecture and broad compatibility across grid-connect, solar-only, and hybrid applications. For homeowners, the Whispr operates silently thanks to a passive cooling design with no internal moving parts.
And with VPP-ready capability, the Whispr prepares customers for participation in future energy markets, adding long-term value and flexibility.
To complement the simplicity of the Whispr’s hardware, we’ve added a smart digital experience through the PowerPlus Energy App. The app gives users full visibility and engagement with their system, offering AI-driven load management, performance optimisation, and intelligent forecasting. The app provides benefits to both the end user and installers.
For example, when electricity prices drop, the system can charge the battery to help users save or even profit. When the forecast predicts low solar production, it adapts to protect availability. These features bring greater control and energy awareness to the user, without technical complexity.
In addition, we’re also launching the Whispr Video Series. A collection of short, digestible videos designed to support installers and users with installation guidance, common setup tips, system insights and how to get the most out of the batteries. These bite-sized clips will be available on demand, helping to improve customer confidence and self-sufficiency.
Exceptional support is a core part of our brand promise. Our customers and partners benefit from genuine Australian local support, with a nation-wide team of knowledgeable professionals who understand our products and the challenges faced in the field, going the distance (quite literally) when it counts.
Our Australia-based team understand both our products and real-world challenges faced in the field. With an average technical response time of under 24 hours and over 75% of queries resolved on first contact, our fast, reliable support is delivered by real people not offshore call centres or scripted replies.
Customer experience isn’t just a buzzword at PowerPlus Energy it’s embedded in how we operate. Our leadership team actively participates in customer engagement sessions and site visits to understand the day-to-day experiences of our installer base and end users.
Customer satisfaction is a shared goal at PowerPlus. Engineers, marketers, product leads, and support staff work closely to ensure that customer needs are understood and prioritised across every stage of the customer lifecycle. As part of our commitment to continuous improvement, our marketing team recently visited a rural site in Victoria to support and observe one of our installer partners during their first Whispr installation. This hands-on engagement allowed us to capture valuable, real-time feedback not only from the installer but also directly from the homeowners as they interacted with the system for the first time. By being on-site, we could better understand the practical challenges, questions, and opportunities that arise in the field. These observations are already informing our next steps, and we’re committed to incorporating this feedback into future product refinements, training resources, and digital tools to further enhance the overall experience for both professionals and end user
We communicate with clarity and purpose. Our product manuals, specifications, compliance information, and software updates are made readily available through our website and email communications. We strive for open, timely communication so our partners and customers can make informed decisions with full confidence.
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